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Protected: Customer Contact Week (CCW) 2019 Austin Presenter on Service Design
Articles
Credit Card Data Visualization
Contemporary credit card member interfaces have gotten better; however they are still lacking at providing exceptional usage experiences. Below are recent attempts to improve providing clearer communication on spending habits. They are a marked improvement from previous table overviews, yet still providers only made small evolutionary improvements fabricated with dated visualizations like simple pie charts and…
A UX Designer’s Review of the new Microsoft Surface Studio
As a designer I have to give Microsoft props conceptually for producing the new tilt screen, multi-modal MS Surface Studio. They appear to have upped the ante on Apple recognizing that creatives absolutely need a large workspace. Let's take a closer look... I recently saw Microsoft's new product and thought, how cool, they went with…
Too big to succeed. The unique reason banks termed “too big to fail” could do just that.
The unique reason some banks termed "too big to fail" could do just that, fail, in the coming years won't be because of regulation, interest rates, or even being overleveraged ...it's because they're failing to innovate and provide acceptable modern standards of User eXperience (UX). Large financial institutions are ill. They are beginning to lose market share, perhaps even…
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