Methodical ‘process oriented’ summary of a broad array of UX tasks.

My role at Nokia was as a mid-level designer conducting support of various application projects along Nokia’s device portfolio to include: Nokia Messaging (push email) to over 2 Million users, via 68 Service Operators, in 90+ countries, on 26 devices, VOIP Personal Assistant application, and Lead UX designer for Nokia Social Networking aggregator project.

1. UX Project Management

Detailed planning to avoid problems and delays

I run multiple forms of project management tools in order to promote communication of ideas, prioritization of tasks, scheduling of assignments, goal oriented but realistic timelines, and a historical record to aid in avoiding revisiting issues as well as improving following projects. The old “ounce of prevention is better than a pound of cure is absolutely relevant in terms of how detailed planning at the beginning can avoid problems, frustrations, and delays.

  • Running Meetings – Minutes
  • Multiple-Project Planning – UX Deliverables, Milestones, & Dev Alignment
  • Feature / Task Tracking and Prioritization
  • Agile Task Integration – UX Stakeholder / Product Owner

2. Research – Competitive and Emerging

Competitive Analysis

Two types of competitive research help to pursue design excellence. They are:

  • Quantitative – Competitive Feature Gathering and denotation of commonality or uniqueness for what is industry standard and what unique characteristics could put the program at the head of the pack.
  • Qualitative – Detailed Example Presentation and Feature Grading includes rating elements of competitors sites and apps with pros and cons. This helps ensure which elements to pursue and which pitfuls to avoid.

3. Design – Rapid and Detailed

  • Information Architecture – Social Networking Aggregation
  • Task Overview using mix of Symbols and Screen Thumbnails (Including Alternate selections, Error Handling, and Settings)
  • Rapid – Articulating Meeting Ideas on the Whiteboard
  • Rapid – Thumbnail sketches
  • Rapid – Wireframing
  • Presentation Conceptualization – Social Networking Aggregator
mobile whiteboard

Whiteboard App Sketch
They may not always be as pretty as a Da Vinci, but they’re chock full of ideas. I also like to include jokes to promote moral.
mobile social architecture

Simple Presentational Architecture
Example overview integration of existing and future apps and clients
mobile detailed architecture

Detailed Architecture Overview
This example combines typical architecture symbols and decision points along with screen concepts to improve communication of a process.
mobile presentation

Refined Conceptual Presentation
Following wireframing it’s often necessary to create a higher fidelity mock-up for user testing, dev, and exec reports

4. Development – Revision and Refinement

Since design and dev is an iterative process, it’s often necessary to create rapid improvements and corrections to send to software engineers to maintain schedules and refine the design.

Development Refinement

5. Testing

Functional Testing
Functional Testing

In addition to usability testing it’s necessary to conduct functional testing of working prototypes to ensure the interaction is working as desired.

  • Quantitative – Polling /Surveys
  • Individual Task Breakdowns – Used for Cognitive Walkthroughs, Test Engineering, and Sales Support
  • Prototype Testing Feedback for Correction

6. Other Forms of Support / Integration

Management/Executive Provision of Explanations and Presentational Visuals Sales & Marketing Provision of Explanations and Visuals of Products Localization Assisting Language Teams to ensure proper Translations occur Legal Interaction with Lawyers to meet User Privacy, and Copyright and Liability Requirements